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Frequently Asked Questions

Trip Planning

How does AI trip planning work?

Our AI analyzes your preferences, travel style, and interests to create personalized itineraries. It considers factors like budget, duration, companions, and local insights to recommend the best experiences for you.

Can I modify my AI-generated itinerary?

Our itineraries are fully customizable. You can add, remove, or modify any activities, accommodations, or experiences to match your preferences.

How accurate are the cost estimates?

Our cost estimates are based on real-time data and current market rates. They include accommodation, activities, meals, and transportation, with a 10-15% accuracy range.

Bookings & Payments

How do I book experiences through NukkadMiles?

Once you have your itinerary, you can book directly through our platform. We partner with verified local providers to ensure authentic experiences and competitive pricing.

What payment methods do you accept?

We accept all major credit cards, debit cards, UPI, net banking, and digital wallets. All transactions are secured with 256-bit SSL encryption.

What is your cancellation policy?

Cancellation policies vary by provider and experience type. Most bookings allow free cancellation up to 24-48 hours before the experience. Check individual booking terms for details.

Travel Support

Do you provide 24/7 travel support?

Yes! Our AI travel assistant is available 24/7 for instant help. For complex issues, our human support team is available during business hours with emergency support after hours.

What if I face issues during my trip?

Contact our emergency support line or use the in-app chat feature. We'll help resolve issues with bookings, provide alternative recommendations, or assist with local emergencies.

Do you help with visa and travel documents?

We provide general guidance on visa requirements and travel documents. For specific visa assistance, we can connect you with our partner visa services.

Still need help?

Can't find what you're looking for? Our support team is here to help you 24/7.